Return Policy

We want you to love what you ordered. If something isn't right, you may return eligible items in accordance with this policy and the Consumer Protection Act where applicable.

Return window

You may request a return within 7 days of receiving your order, provided the item is unused, unworn, unwashed, and in its original packaging with tags attached.

Non-returnable items

• Items marked as final sale or clearance.
• Underwear, swimwear, and intimate apparel for hygiene reasons (unless faulty).
• Items that show signs of wear, damage, or alteration after delivery.

How to start a return

1. Email [email protected] with your order number, item(s) to return, and reason.
2. Wait for return authorisation and instructions — do not send items without approval.
3. Pack items securely in original packaging where possible.

Return shipping

Unless the return is due to our error or a faulty product, the customer is responsible for return shipping costs. We recommend using a trackable service.

Exchanges

Exchanges are subject to stock availability. Contact us to arrange an exchange where possible.